FAQs

  • Shipping + Tracking

    CocoBaba wants you to receive your products too! But please note, we handle all orders with care. After your order is placed, we will process your order within 1-2 business days. You can keep tabs on its status by checking your tracking number which we send to you once your order ships.

    Please note that some carriers may not provide tracking information for up to 24 business hours after your order has shipped.

    • Free shipping on all orders $40 and up,
    • $7.50 flat rate standard shipping on all other orders in the US (3–7 days) USPS
    • $39 Delivery-UPS Expedited 2nd day Air – 2 business days after your order is processed.
    • UPS Next Day Air, $50 Delivery- next business day after your order is processed.

  • Returns + Exchanges

    If for any reason you are not satisfied with your CocoBaba purchase, we will be happy to complete an exchange or refund. Simply email us within 30 days of receipt of your purchase at hello@cocobaba.com.

    CocoBaba only accepts returns from cocobaba.com. If you purchased our products from an authorized retailer, please contact them directly for assistance.

    Once your return is received and processed, a refund will be applied to payment used to place your original order. Please allow 2-3 weeks for the refund to be credited back.

    Note: Any products purchased discounted is considered final sale

  • Payment Methods

    We happily accept Visa, Mastercard, American Express, Discover, Apple Pay and PayPal.

  • Damaged Items

    Oh no! We are sorry to hear that!

    If your order was placed through cocobaba.com, email us at hello@cocobaba.com with your order number, a picture and description of the damage, save the box and merchandise. We will contact you ASAP with further instructions. Once your order is delivered to us, it will take about 2 weeks to process your damaged return.

    If you purchased from another authorized retailer, please contact them directly for assistance.

  • Sales Tax

    CocoBaba does not charge tax for online orders in most states, unless otherwise required.

    We are required by law to collect state sales tax on orders being shipped to California (our home base.)

  • Order Status

    We can’t wait for you to get your CocoBaba products!

    You will receive a tracking number via email upon shipment of your order. This tracking number comes from a second party-you will not see the CocoBaba email address. To track your order via the carrier’s website, you may click on the tracking number to view the delivery status of your order.

    Please Note: Some carriers may not provide tracking information for up to 24 business hours after the order is shipped

    Please contact hello@cocobaba.com if you have any further questions

  • Do you offer promotion code offers?

    Yes, we do offer online promotion codes seasonally to our customers. Sign up for our newsletter to receive them and follow us on Facebook, Twitter, and Instagram for the latest updates. These offers are redeemable for orders placed on cocobaba.com and cannot be used on other websites.